Shipping FAQ

Where does LUVA ship?
LUVA currently ships within Canada and the United States.

How long does shipping take?
Our standard pre shipment processing time is 1 to 3 business days. During high volume periods, processing and shipping times may change.

Shipping times, excluding processing time:

Standard U.S.: 3 to 7 business days
Standard Canada: 3 to 7 business days
Free Shipping in Canada and the U.S.: 3 to 7 business days

How much does shipping cost?
Shipping costs are calculated at checkout unless a free shipping offer or promotion is clearly stated on the website.

Will I get tracking information?
Yes. If tracking is available, you will receive a shipping confirmation email with tracking details once your order has shipped.

Do I have to pay duties or import fees?
All duties and customs charges are clearly displayed at checkout and are included in your final checkout total where applicable. Customers shipping to locations outside of Canada and the United States are responsible for ordering in accordance with their local customs and import regulations.

Can I cancel or change my order after placing it?
We cannot guarantee order changes or cancellations once an order has been placed. If you need to make a change, please contact us right away. Once an order has been processed for shipment, it may not be possible to cancel or update it.

Do you accept returns?
Yes. We accept returns within 30 days of delivery. Please review our Returns page for full details regarding our refund and return policy.