Terms of service

Last updated: April 13, 2026

OVERVIEW

This website is operated by Luva Wellness Inc. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to LUVA. LUVA offers this website, including all information, tools, and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our Service.

Any new features, products, or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and offer our Service to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or territory of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must not transmit any viruses, malware, or any code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any content on the website without our express written permission.

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain historical information. Historical information is provided for reference only and is not current. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part of it, without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Our products are subject to return only according to our Return Policy. To view our Return Policy, please visit [INSERT RETURNS POLICY LINK].

We reserve the right, but are not obligated, to limit the sales of our products or the provision of our Service to any person, geographic region, or jurisdiction. We may exercise this right on a case by case basis. We reserve the right to limit quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, and/or the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third party tools that we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion.

We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third party links on this website may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third party materials or websites, and we do not warrant and will not have any liability or responsibility for them.

Please review third party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

SECTION 9 - USER CONTRIBUTIONS

The website and our social media pages may contain interactive features that allow users to post, submit, publish, display, or transmit content or materials (“User Contributions”).

All User Contributions must comply with the Content Standards set out in these Terms.

Any User Contribution you post will be considered non confidential and non proprietary. By posting any User Contribution, you grant us and our affiliates, service providers, and partners the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license above 

  • All of your User Contributions comply with these Terms 

  • You are responsible for any User Contributions you submit, including their legality, reliability, accuracy, and appropriateness 

We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user.

SECTION 10 - MONITORING AND ENFORCEMENT; TERMINATION

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason 

  • Take any action we deem necessary or appropriate if we believe a User Contribution violates these Terms 

  • Disclose your identity or other information to any party claiming that material posted by you violates their rights 

  • Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of the website 

  • Terminate or suspend your access to all or part of the website for any violation of these Terms 

We do not undertake to review all material before it is posted on the website and cannot ensure prompt removal of objectionable material after it has been posted.

SECTION 11 - CONTENT STANDARDS

User Contributions must comply with all applicable laws and regulations. They must not:

  • Contain defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, or otherwise objectionable material 

  • Promote sexually explicit material, violence, or discrimination 

  • Infringe any intellectual property or other rights of any person 

  • Violate the legal rights of others, including privacy and publicity rights 

  • Be likely to deceive any person 

  • Promote illegal activity 

  • Cause annoyance, inconvenience, or needless anxiety 

  • Impersonate any person or misrepresent your identity or affiliation 

  • Involve unauthorized commercial activities, promotions, or advertising 

  • Give the impression that they are endorsed by LUVA when that is not the case 

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit [INSERT PRIVACY POLICY LINK].

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information except as required by law.

SECTION 14 - INTELLECTUAL PROPERTY RIGHTS

The website and its entire contents, features, and functionality, including but not limited to all information, text, graphics, images, video, audio, design, and arrangement, are owned by Luva Wellness Inc., its licensors, or other providers of such material and are protected by applicable intellectual property laws.

These Terms of Service permit you to use the website for your personal, non commercial use only.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website or its content:

  • for any unlawful purpose 

  • to solicit others to perform unlawful acts 

  • to violate any laws or regulations 

  • to infringe our intellectual property rights or the rights of others 

  • to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate 

  • to submit false or misleading information 

  • to upload or transmit malicious code 

  • to collect or track the personal information of others 

  • to spam, phish, scrape, crawl, or spider 

  • for any obscene or immoral purpose 

  • to interfere with or circumvent the security features of the Service or any related website 

We reserve the right to terminate your use of the Service for violating any prohibited use.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our products will be suitable for every individual. Supplements may affect individuals differently depending on personal health conditions, allergies, sensitivities, medications, or other factors. You are responsible for reviewing product ingredients, directions, warnings, and other label information and for consulting with a healthcare professional where appropriate before use.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error free.

We reserve the right to discontinue or modify our products or our Service at any time, with or without notice.

Your use of the Service is at your sole risk. To the fullest extent permitted by law, all products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non infringement.

To the fullest extent permitted by law, Luva Wellness Inc., and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through the Service.

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Any cause of action or claim you may have arising out of or relating to these Terms of Service or the website, Service, or our products must be commenced within one year after the claim arises, unless a longer period is required by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Luva Wellness Inc. and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. That determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [INSERT GOVERNING JURISDICTION], without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the website, or the Service shall be resolved in the courts located in [INSERT JURISDICTION], unless applicable law requires otherwise.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Luva Wellness Inc.
Hello@luvawellness.com
Luva Wellness Inc., 315-41328 Skyridge Place, Squamish, BC V8B 1A4, Canada