Privacy policy

Effective date: February 8, 2026

Luva Wellness Inc. (“Luva,” “we,” “us,” “our”) values your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

What We Collect

We may collect the following categories of information:

  • Contact information (name, email address, phone number, shipping and billing address)

  • Order information (products purchased, order number, purchase date, payment confirmation)

  • Account information (if you create an account)

  • Customer support information (messages you send us and related details)

  • Device and usage information (IP address, browser type, device identifiers, pages viewed, and interactions) through cookies and similar technologies


How We Use Information

We use personal information to:

  • Process and fulfill orders, including shipping and returns

  • Provide customer service and respond to requests

  • Process payments and help prevent fraud and unauthorized activity

  • Communicate about orders, shipping, and service updates

  • Improve our website, products, and customer experience

  • Comply with legal and regulatory requirements


Marketing Communications

We may offer email and SMS updates. If you opt in, you can unsubscribe at any time using the link in an email or by following the instructions provided at the point of SMS sign up. You can also contact us to update your preferences.

 

Sharing of Information

We share personal information only as needed to operate our business, including with:

  • Ecommerce platform providers (including Shopify)

  • Payment processors

  • Shipping carriers and logistics providers

  • Customer support and communications providers

  • Analytics and performance providers

These service providers may process personal information in Canada, the United States, or other jurisdictions. Data protection laws in those jurisdictions may differ from those in your region.

 

Cookies and Analytics

We use cookies and similar technologies to operate the site, understand performance, and improve user experience. You can control cookies through your browser settings, but some site features may not function properly if cookies are disabled.

 

Data Retention

We keep personal information as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and fraud prevention requirements.

 

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

 

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or request information about your personal data. To make a request, contact us using the information below.

 

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

 

Contact Us

To ask questions or make a privacy request, contact us at:

Email: Hello@luvawellness.com
Mail: Luva Wellness Inc., 315-41328 Skyridge Place, Squamish, BC V8B 1A4, Canada